Help centre

For buyers

Creating an RFQ

Go to Submit a requirement. You can upload a file, paste a list, or enter lines by hand — you don't need all three.
Accepted uploads: Excel (.xlsx/.xls), CSV, PDF, and photos of a printed list. Messy formats are fine; that is the normal case.
If you only have a part code and no quantity, submit it anyway. We identify the part first and come back for quantity.
A tender number (GeM or CPPP) is enough on its own — we pull the line items from it.

Adding or fixing BOM lines

After upload, every extracted line appears in your portal. Check part number, quantity, unit and specification.
Anything we misread can be corrected in place before sourcing begins.
Add a target price per line if you have a budget. We source against it rather than quoting blind.
Lines you don't want quoted can be removed without resubmitting the whole requirement.

Understanding your quotation

You receive one Netrecx quotation per requirement, not a pile of supplier quotes. Each line shows the make offered, unit price, MOQ where relevant, and line total.
Subtotal, freight, other charges and GST are shown separately, then the total.
A quotation is valid for the period stated on it and is subject to confirmation at order time.
If we re-quote, earlier quotations stay visible in your portal along with the full negotiation history.

Accepting, declining or negotiating

Accept raises a purchase order and our desk begins procurement.
Decline closes the quotation with no obligation.
Counter opens a negotiation thread — propose a total and tell us the constraint.
Changed your mind after accepting or declining? Use Change my response / reopen on the quotation. If a PO was already raised you'll get a warning and our desk is notified to hold it.

Purchase orders and your own PO number

Accepting generates a Netrecx PO reference. You can record your organisation's internal PO number alongside it so both sides track the same order.
Either side can update that field later if your PO number is issued after acceptance.

Tracking dispatch

Once goods move, the quotation page shows transport mode, carrier, LR/AWB or docket number, dispatch date and expected delivery.
You are emailed when dispatch details are added or changed.

Registering

Register at Become a supplier. Indian businesses need a GSTIN; businesses outside India provide a business registration number and country.
Select every category you genuinely supply — enquiries are routed on those categories.
If what you supply isn't in the fifteen categories, tick Other and describe it.
Business type is multi-select: manufacturer, trader, stockist, distributor, service provider.

What verification means

We check the GSTIN is valid and matches the entity, that categories are plausible for the business, and that contact details reach a real person.
Verified means checked — not endorsed, and not a guarantee of capability.
Until verified, an account receives no routed enquiries. This protects buyers from unvetted quotes and protects you from competing against unchecked accounts.

Receiving and answering enquiries

Matched enquiries arrive by email with a private link to that enquiry alone.
You see part, quantity, specification and delivery area — never the buyer's identity.
Quote price, MOQ, lead time and the make you would supply. MOQ is free text because units vary.
You can also self-quote from the open requirements board without waiting to be matched.

Counters and approvals

Our desk reviews each quoted line and may approve, decline, or send a counter price with a revised target.
You can accept a counter or hold your position.
We never show your price to another supplier to drive it down.

Draft purchase orders

When your price is approved you receive a draft purchase order PDF with a confirmation link.
Check quantity, price and lead time, then confirm — or use "Something needs changing?" to tell us what is wrong.
The draft commits neither side. The final purchase order is issued by our team after you confirm.

Invoicing and payment

You supply against the final purchase order and invoice Netrecx, not the end buyer.
Your invoice must quote the purchase order number.
Payment terms are stated on the order.

Signing in and passwords

Buyers and suppliers sign in at Login. Staff sign in separately.
If you've forgotten your password, use the reset link on the sign-in page. Reset links are single-use and time-limited.
Tell us immediately at info@netrecx.com if you think someone else has access to your account.

Who can see what

Suppliers never see buyer identities, tender references, or what other suppliers quoted.
Buyers never see supplier identities or their individual prices.
This is enforced in the data model. Full detail in confidentiality.

Requesting an NDA

You don't need one to get a quotation — our confidentiality commitments already apply.
If your policy requires it, request one at NDA process. Usually signed within a working day, and we'll work from your template if you have one.

If something goes wrong

Wrong goods, short delivery, damage in transit or a specification mismatch: tell us with the order reference.
Because you contracted with Netrecx rather than a vendor we introduced, resolving it is our responsibility to chase, not yours.
Write to sales@netrecx.com or call +91 85959 55435.

Correcting or deleting your data

You may ask us to access, correct or delete your personal data — write to info@netrecx.com and we respond within 30 days.
Some transaction records must be retained for statutory audit. Where we can't delete something, we tell you why.